Shipping & Returns

Felix & Belle takes pride in our products and our customer service. If you are not fully satisfied with your purchase, please contact our studio promptly so that we may be of assistance.

Order Processing

If an item is out of stock, please sign up for our email list to stay posted. Feel free to contact the studio with any questions.

Shipping

FREE SHIPPING ACROSS NORTH AMERICA 

  • On any order over (CAD) $250*

FOR ORDERS UNDER (CAD) $250

  • $20 to any Canadian address*
  • $30 to any address in the United States*

*Free shipping applies to a single address only. 

* Does not apply to Yukon, NWT, Nunavut in Canada + Alaska and Hawaii for U.S. Shipping. Please contact us HERE to receive a shipping quote to these regions.

Our studio ships via Canada Post. Once an order leaves our studio (lead times vary, please see above) you can expect package(s) to arrive within 1-5 business days, in most cases and depending on your location within the Canada. Tracking information will be provided via email. Felix & Belle is not responsible for shipping timeline once package is in the hands of the carrier, or lost packages.

LOCAL PICKUP (for GTA customers)

Felix & Belle offers FREE curbside pickup from our Toronto warehouse (located in the Leaside area). Please select Local Pickup from the menu during check out. You will still need to enter your address. After selecting local pickup, you will receive an email when your order is ready, and to schedule a pick up time.

Refunds

We do not offer refunds for our products. Store credit will be applied to items that are returned to our warehouse. Kindly contact us within 5 business days of receiving your package(s). Item must be unused and returned in original packaging. Shipping costs are non-refundable and we do not not take responsibility for return shipping fees.

In the event a package is lost during the shipping process, we cannot be responsible but will of course help in any way we can.

If a product arrives faulty or damaged, contact us within 7 business days of order receipt and we will happily facilitate a return.